Can I read The Psychology of Customer Care : A Revolutionary Approach on EtoBox?

The Psychology of Customer Care : A Revolutionary Approach by James J. Lynch is a book available to read on EtoBox.

What is The Psychology of Customer Care : A Revolutionary Approach about?

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care. Erscheinungsdatum: 20.01.1992

Author

James J. Lynch

Publisher

Macmillan; Palgrave Macmillan

Published

1992

Language

EN

ISBN

9780333557693

Subjects

Psychology, Management, Business