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Behind the facade, beneath the surface: Where registered managers need to look and what they need to know by John Burton is a Social Sciences article available to read on EtoBox.

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The manager of a care home is expected to build and maintain an acceptable facade of 'service delivery' that complies with regulatory standards. However, the conditions in which truly caring relationships and a sense of community and homeliness can flourish are the product of social and emotional, ethical and intellectual analysis, and leadership at a much deeper and more complex level. The important but nevertheless secondary issues of policy and procedure, 'quality', standards, and regulation have taken precedence over the 'primary task' (caring and homeliness) that is the sole legitimate purpose of any care home. As the leader of the home, the registered manager has to be exceptionally clear sighted and determined. She or he must stick to the primary task and resist the pressure to gratify external demands at the expense of attending to the needs of residents. When the home is performing the primary task, the facade will no longer be false, and valid external expectations will be honestly met. The training and professional accreditation of care home managers must focus on understanding and leading the primary task at its deepest and most complex level.

Who reads Behind the facade, beneath the surface: Where registered managers need to look and what they need to know?

Author

John Burton

Publisher

Henry Stewart Publications; Maney Publishing; Informa UK Limited (ISSN 1750-1679)

Published

2012

Language

EN

Field

Social Sciences