Can I read Flight Booking Usability Insights on EtoBox?
Flight Booking Usability Insights by Greenfield is a document available to read on EtoBox.
What is Flight Booking Usability Insights about?
The document analyzes a customer journey map for booking flights from Miami to NYC on Trip.com. It details pain points and goals at each step of the booking process including selecting flights, passenger information, and payment. Key pain points included irrelevant airports in dropdowns, lack of seat selection, and too many distracting options and notifications.
- Author
- Greenfield
- Language
- EN