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Muzakki Satisfaction in Zakat Institutions by ZARK is a document available to read on EtoBox.

What is Muzakki Satisfaction in Zakat Institutions about?

This study measures muzakki satisfaction with zakat institutions, focusing on the performance and institutional image of Baitul Mal TAMZIS. Using Structural Equation Modeling, the findings indicate that institutional image and desire disconfirmation positively affect muzakki satisfaction, while expectation disconfirmation and perceived performance do not. The research highlights the importance of transparency and effective communication in enhancing muzakki satisfaction and offers insights for policymakers

Author

ZARK

Language

EN