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Impact of COVID-19 on Airtel Loyalty by ScribdTranslations is a document available to read on EtoBox.

What is Impact of COVID-19 on Airtel Loyalty about?

The document presents a general introduction on the impact of the Covid-19 pandemic on customer loyalty for Airtel in Lubumbashi. It describes the measures taken by Airtel to comply with health regulations and the resulting extension of service times, which frustrates customers. It then presents a literature review on loyalty theories.

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ScribdTranslations

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EN