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Electronic services (Business development series) by David Tenenbaum; CUNA & Affiliates is a book available to read on EtoBox.

What is Electronic services (Business development series) about?

xi, 129 p. ; 24 cm "Product #22894." Includes bibliographical references and index Machine generated contents note: CHAPTER ONE: THE CO~MPETITIVE SITUATION-- The Ambiguity of Technology 6 -- Technology Opens Another Front Door 7 -- Demographics of Technology Users 8 -- CHAPTER TWO: TECHNOLOGY AND THE BOTTOM LINE13 -- Technology Increases Transactions 14 -- Should You Worry About Profitability? 15 -- What's the Competition Doing? 16 -- How Much Credit Union Business Is Electronic? 18 -- The Defensive Nature of Technology 21 -- The Challenge: Use Existing Technology More Intensively 23 -- A Word from the Naysayers 23 -- The Electronic Branch: Is the Future Now? 26 -- CHAPTER THREE: ATMs AND KIOSKS29 -- Slower Growth for ATMs 30 -- ATMs and Debit Cards 33 -- Maximizing ATM Use 37 -- Implementing and Maximizing Kiosks 40 -- Profits and the Kiosk 41 -- Advice for Maximizing Kiosk Usage 44 -- CHAPTER FOUR: AUTOMATED TELEPHONE SERVICES45 -- IVR Features and Constraints 46 -- Smart Menus Reduce User Frustration 47 -- Maximizing Use 48 -- Is It Profitable? 51 -- What's the Future? 51 -- CHATER FIVE: HOME FINANCIAL SERVICES VIA PC DIRECT-DIAL53 -- - Online Privacy and Security 57 -- Advantag

Author

David Tenenbaum; CUNA & Affiliates

Publisher

Kendall/Hunt Publishing Company

Published

2000

Language

EN

ISBN

9780787268503

Subjects

Finance, Business