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What is Queueing Theory in Industrial Engineering about?

This document presents an introduction to queueing theory. It explains that queueing theory originated to optimize efficiency in telephone exchanges and has evolved to model complex systems involving waiting. It defines the basic terminology of queueing theory and presents several case studies, including healthcare systems, retail, and computer networks. Finally, it discusses future opportunities to apply innovative approaches such as machine learning.

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ScribdTranslations

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EN