Can I read Consumer Satisfaction Emotions and Intentions on EtoBox?
Consumer Satisfaction Emotions and Intentions by wia sofian is a document available to read on EtoBox.
What is Consumer Satisfaction Emotions and Intentions about?
The study examines consumer satisfaction emotions and their relationship to behavioral intentions. It develops a three-dimensional framework for satisfaction emotions consisting of positive, negative, and bidirectional emotions. The study finds a significant relationship between bidirectional emotions and consumer complaining behavior.
- Author
- wia sofian
- Language
- EN