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Automated Ticket Assignment with AI by 2103a51237 is a document available to read on EtoBox.
What is Automated Ticket Assignment with AI about?
The Automated Ticket Assignment Project Report outlines a deep learning solution to improve the efficiency of incident ticket assignment in IT operations. By utilizing machine learning models, particularly LSTM and Conv1D layers, the project aims to reduce manual errors and improve response times, ultimately enhancing customer satisfaction. The report details the data preprocessing, model training, and deployment processes, achieving an accuracy of 0.70 and proposing a web service for real-time ticket class
- Author
- 2103a51237
- Language
- EN