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What is Impact of E-Commerce on DHL Logistics about?

This final year project report investigates the impact of online shopping on logistics companies, specifically DHL, in Kuching, Sarawak. The study focuses on e-commerce trends, consumer behavior, and the challenges faced by logistics providers due to increased delivery volumes and customer expectations. Key findings indicate a strong correlation between platform convenience, service delivery performance, and customer satisfaction, highlighting the need for logistics companies to adapt to the evolving digita

Author

Nurshafitri

Language

EN