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ITIL Sample Questions and Answers by Raj Rajesh is a document available to read on EtoBox.
What is ITIL Sample Questions and Answers about?
The document contains sample questions and answers related to ITIL (IT Infrastructure Library) framework. Some key points: 1) Problem Management is responsible for identifying user needs and modifying infrastructure based on those needs. 2) For complex changes, the Change Manager must present the change to the Change Advisory Board for approval. 3) Calls handled by the Service Desk would include requests from users for IT support. 4) Configuration Management deals with recording the technical relation
- Author
- Raj Rajesh
- Language
- EN