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ITIL Implementation via Process Mining by mkeerthi7205 is a document available to read on EtoBox.

What is ITIL Implementation via Process Mining about?

The document discusses using process mining techniques to assess whether an IT service management process complies with ITIL guidelines. It describes a case study of a software company that uses a custom system to track issues reported by users. Process mining was used to analyze the system logs and compare the actual process behavior to the ITIL incident management process.

Author

mkeerthi7205

Language

EN