Can I read Service Quality in STEM Education on EtoBox?

Service Quality in STEM Education by Dunja Meštrović is a document available to read on EtoBox.

What is Service Quality in STEM Education about?

The document summarizes a guest lecture about the relationship between service quality, student satisfaction, and behavioral intentions for STEM and IC students at the University of Rijeka. A study was conducted using a student survey and structural equation modeling, finding that higher education service quality directly and positively impacts student satisfaction and behavioral intentions.

Author

Dunja Meštrović

Language

EN