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Mastering Emotional Intelligence in Remote Service by Kaolanny Rufino is a document available to read on EtoBox.
What is Mastering Emotional Intelligence in Remote Service about?
The document discusses the importance of Emotional Intelligence (EI) in remote customer service, highlighting the challenges posed by the lack of physical presence and the need for skills like self-awareness, self-management, social awareness, and relationship management. It emphasizes techniques for effective communication, conflict de-escalation, and managing emotional labor to prevent burnout. The future of customer service will increasingly rely on EI as AI handles routine queries, making human empathy
- Author
- Kaolanny Rufino
- Language
- EN