About this document
Impact of TQM on SACCO Performance by Mary Grace Lintuan Cortez is a document available to read on EtoBox.
The document discusses a case study on the effect of quality management practices on organizational performance of savings and credit co-operatives in Kirinyaga County, Kenya. It outlines the background and objectives of the study, which are to examine how top management commitment, customer focus, and employee involvement through training affect organizational performance. Three alternative courses of action are discussed and recommendations are made to focus on customer needs, employee training and involv
- Author
- Mary Grace Lintuan Cortez
- Language
- EN