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Customer Satisfaction Literature Review by Srj Sooraj is a document available to read on EtoBox.
What is Customer Satisfaction Literature Review about?
The document provides a list of references from various sources that relate to topics of customer satisfaction, customer service, product quality, and marketing principles. The references include journal articles, books, conference papers, and websites published between 1993 and 2015. Authors of the references include Kotler, Armstrong, Fornell, Oliver, Bolton, and others. The references provide further resources for understanding customer perceptions, satisfaction, service quality, and their impact on loya
- Author
- Srj Sooraj
- Language
- EN