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Service Quality in Chinese 5-Star Hotels by TrungHa Ngo is a document available to read on EtoBox.

What is Service Quality in Chinese 5-Star Hotels about?

This document discusses a research study on assessing service quality and customer satisfaction at the front offices of five major Chinese 5-star hotels: Hilton Hotel in Beijing, Kunlun Hotel, Sheraton Tiajin, Continental Grand Hotel, and Shangri-la. The study aims to examine assumptions about hospitality service quality in China, establish the characteristics of each hotel

Author

TrungHa Ngo

Language

EN