About this document
Key Concepts of Total Quality Management by Rupesh Kuperkar is a document available to read on EtoBox.
This document provides an overview of Total Quality Management (TQM). It contains 19 chapters that discuss key concepts related to TQM including: the evolution of TQM from inspection to quality assurance to a total quality approach; contributions from quality gurus like Deming and Juran; definitions of quality, defects, customers and reliability; the importance of process approach, human resources, supplier development, and continual improvement; and techniques like cost of quality, problem solving, and mea
- Author
- Rupesh Kuperkar
- Language
- EN