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Customers for Life : How to Turn That One-time Buyer Into a Lifetime Customer by Sewell, Carl; Brown, Paul B is a nonfiction available to read on EtoBox.

What is Customers for Life : How to Turn That One-time Buyer Into a Lifetime Customer about?

In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His "Ten Commandants" provide the essential guidelines

Who reads Customers for Life : How to Turn That One-time Buyer Into a Lifetime Customer?

Author

Sewell, Carl; Brown, Paul B

Publisher

New York, NY: Pocket Books

Published

1991

Language

EN

ISBN

9780671747954

Category

nonfiction

Subjects

Management, Marketing, Fiction

Rating

4.15 / 5 (19 ratings)

Updated

2026-03-14