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Understanding Total Quality Management (TQM) by saragohar10 is a document available to read on EtoBox.
What is Understanding Total Quality Management (TQM) about?
Total Quality Management (TQM) focuses on achieving quality by getting it right the first time and continuously improving processes. Key characteristics include organization-wide commitment to quality, strong customer-supplier relationships, and a proactive approach to defect prevention. The costs of poor quality are categorized into prevention, appraisal, internal failure, and external failure costs.
- Author
- saragohar10
- Language
- EN