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What is Grievance Redress Mechanism Guide about?

The document provides an introduction and overview of a Grievance Redress Mechanism (GRM) manual for the EQRA project. It discusses the objectives of establishing a GRM, which include ensuring grievances are addressed fairly and transparently, being responsive to beneficiary concerns, and promoting transparency and accountability. It also outlines some key principles for operating an effective GRM, such as accessibility, predictability, and fairness. Finally, it differentiates between different types of gri

Author

wafiullah sayed

Language

EN