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User Satisfaction of the Website for National Center for Health Communication and Education in Vietnam: An Application of IS Success Model by Ming-Hsiung Hsiao; Tran Quang Mai; Nguyen Thi My Loc; Yung-Ting Lee is a scholarly article available to read on EtoBox.

What is User Satisfaction of the Website for National Center for Health Communication and Education in Vietnam: An Application of IS Success Model about?

Website of National Center for Health Communication and Education (CHCE), Vietnam, has been designed and used from July 2006. The website is an important information channel which provides quickly, accurately and timely information on food safety, hygiene, and disease prevention, and also provides necessary documents, data and information for managers, policy makers and researchers in the health sector. This study aimed to assess the satisfaction of the CHCE website users and propose solutions to improve the quality of the website to meet the needs of users. For this purpose, this study built a research model by applying IS Success Model, and conducted a survey by delivering questionnaires to the users from CHCE in 9 provinces and one Institute of MOH in Vietnam. The results show that three factors (information quality, system quality, system design quality) have positive effect on user satisfaction of using CHCE website. Moreover, users care more about quality systems and quality information. In other words, users are more interested in what information and knowledge the website provides, and how good is its information quality; e.g., reliable or useful, for organization managemen

Author

Ming-Hsiung Hsiao; Tran Quang Mai; Nguyen Thi My Loc; Yung-Ting Lee

Publisher

ACM

Published

2015

Language

EN