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This document summarizes a study that analyzed the relationship between the quality of pharmaceutical services and patient satisfaction at Puskesmas Teling Atas health clinic in Manado, Indonesia. The study used a cross-sectional design with 100 respondents. Data was collected through questionnaires and analyzed using univariate and bivariate analyses. The results showed that responsiveness, reliability, care, and direct evidence of pharmaceutical services were related to patient satisfaction, but guarantee

Author

Elya Amaliia

Language

EN