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What is Multi-Channel Platforms in Banking about?

This document discusses a case study on using a multi-channel platform as a management information system in the banking sector. It provides background on management information systems and defines key terms like e-commerce, fintech, cybersecurity, and digital fintech. It then discusses the methodology and findings of implementing a multi-channel platform for a bank in Southeast Asia. The platform helped address rising customer expectations by allowing access across multiple channels like internet banking a

Author

Hurul Ain

Language

EN