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What is COPC CX Standard for Client Management about?

This document presents the COPC Standard for Customer Experience (CX) Optimization for Customer Management Operations. The standard provides a framework and management system to improve the performance of CX operations through the optimization of processes, human resources, leadership, results, and continuous improvement. The standard covers all customer interaction channels and aims to meet customer needs quickly, cost-effectively, and with minimal effort.

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ScribdTranslations

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EN