About this document

Conflict Resolution Using SALAM Model by saima is a document available to read on EtoBox.

The document describes a conflict resolution training using the SALAM model. The SALAM model is a 5-step process: 1) Stating the conflicting views, 2) Agreeing a conflict exists, 3) Listening and learning differences, 4) Advising one another, and 5) Minimizing areas of disagreement. The training uses a role-play scenario where two employees, Gia and Mina, are in conflict over work responsibilities and credit. Their manager Ahmad would use the SALAM model to resolve it by having each party state their views,

Author

saima

Language

EN