About this document
Understanding ISO/IEC 20000 Certification by david is a document available to read on EtoBox.
ISO/IEC 20000 is an international service management standard developed to help align IT service management with best practices like ITIL. It provides requirements for establishing, implementing, maintaining and improving an IT service management system (ITSMS). The standard is organized into three parts - Part 1 defines requirements, Part 2 provides guidance, and Part 3 covers scoping an ITSMS. Organizations can have their ITSMS certified through an audit to demonstrate compliance with the standard. APMG I
- Author
- david
- Language
- EN