About this document
CRM Strategies for Hospitality Excellence by snapy shut is a document available to read on EtoBox.
The document discusses the vision, mission, and customer-centric approach of Oberoi Hotels, including their focus on anticipating customer needs, using technology to enhance the customer experience, and prioritizing customer feedback and loyalty programs to build long-term customer relationships and profitability. Oberoi Hotels implements a CRM strategy utilizing call centers, websites, mobile apps, and other data collection methods to segment customers, provide targeted campaigns and offers, and encourage
- Author
- snapy shut
- Language
- EN