About this document
User Behavior Analysis in SaaS Models by Radhika K.N is a document available to read on EtoBox.
This document discusses user behavior mining in Software as a Service (SaaS) environments. It introduces SaaS and how user interactions differ from regular websites. Previous research on user behavior analysis focused on individual metrics and collaboration, but may not fully capture behavior in SaaS. The authors propose a new metric along with existing metrics to better analyze customer behavior and predict changes in SaaS environments. An experiment uses a college social networking application to test the
- Author
- Radhika K.N
- Language
- EN