About this document
Customer Service in Logistics Explained by ScribdTranslations is a document available to read on EtoBox.
Customer service in logistics and supply chain encompasses various elements that influence customer satisfaction, including pre-transaction, transaction, and post-transaction services. Research indicates that effective customer service can significantly impact demand creation and customer loyalty, with key elements such as on-time delivery and order accuracy being critical. Overall, the level of customer service provided can directly affect sales, market share, and profitability for companies.
- Author
- ScribdTranslations
- Language
- EN