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What is Service Quality Analysis in Banking Sector about?

This document discusses a study on service quality in the Indian banking sector conducted by a group of students under the guidance of Dr. R. Venkatesh. The study aims to assess perceived service quality in commercial banks, determine key aspects of bank service quality, and make recommendations to improve service quality. The introduction provides background on the importance of the banking industry in India

Author

Nishok Nagamani

Language

EN