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This study investigates the impact of various factors such as service quality, security, and price value on user satisfaction with mobile banking in Aceh, particularly following a cyber-attack on BSI Mobile. The findings indicate that while service quality, security, and price value significantly enhance user satisfaction and influence continued usage intention, system and information quality do not have a notable effect. The research is based on a sample of 582 BSI customers and a review of existing litera

Author

wendicolec30

Language

EN