About this document
Customer Service Role Play Script by herol is a document available to read on EtoBox.
1) A customer contacted Shopee customer service about an item that was not delivered since November 14. The customer service representative contacted the seller to resolve the issue. 2) The seller discovered that the wrong address was provided by the customer, causing the delay. The customer service representative worked with both the customer and seller to obtain a correct address so the item could be delivered. 3) With the cooperation of the customer service, customer, and seller, the issue was resolved
- Author
- herol
- Language
- EN