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This document is a thesis submitted by Matej Javornik to the Faculty of Public Administration at the University of Ljubljana exploring the introduction of new public management in Slovenia, the United States, and New Zealand. It includes definitions of management and managers, a history of management in the public sector, and descriptions of modern management techniques like total quality management, excellence models, statistical process control, benchmarking, and performance management. Based on the data

Author

masicsanid

Language

EN