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Performance measures are a key part of total quality management that allow organizations to understand how well they are doing, if they are meeting goals, and if customers are satisfied. They also help identify where improvements are needed. Effective performance measures are simple, relevant to customers, focus on improvement, and have low costs. They help organizations control processes, facilitate self-assessment and continuous improvement, and allow for management assessment. The Baldrige criteria provi

Author

santhiyaperemel

Language

EN