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Turnover Intentions in A Call Center: The Role of Emotional Dissonance, Job Resources, and Job Satisfaction by gersondiazcuadra is a document available to read on EtoBox.

What is Turnover Intentions in A Call Center: The Role of Emotional Dissonance, Job Resources, and Job Satisfaction about?

This research article examines the factors influencing turnover intentions among call center employees, focusing on emotional dissonance, job resources, and job satisfaction. The study finds that emotional dissonance negatively affects job satisfaction and positively correlates with turnover intentions, while job resources like autonomy and supervisor support enhance job satisfaction and reduce turnover intentions. The findings suggest that improving job resources and addressing emotional dissonance can hel

Author

gersondiazcuadra

Language

EN