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Can I read Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching Vol. 2: Perspectives on Management in English Language Teaching on EtoBox?
Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching Vol. 2: Perspectives on Management in English Language Teaching by John Walker is a nonfiction available to read on EtoBox.
What is Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching Vol. 2: Perspectives on Management in English Language Teaching about?
Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions
Who reads Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching Vol. 2: Perspectives on Management in English Language Teaching?
It is typically read by self-directed learners exploring a subject in depth.
Common subject areas: history, science, philosophy, social sciences.
- Author
- John Walker
- Publisher
- Brill Academic Publishers Inc
- Published
- 2010
- Language
- EN
- ISBN
- 9781282888739
- Category
- nonfiction
- Subjects
- Language Learning, Management, Education