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What is Citibank Performance Evaluation Insights about?

James has consistently delivered strong financial performance as branch manager but scored low on a new customer satisfaction metric in his annual performance review. His manager acknowledges his hard work but is unsure how to rate him under the new system. We recommend an above par rating for James because: 1) he raised valid concerns about the customer satisfaction survey, 2) low scores were partly due to factors outside his control, and 3) he improved customer satisfaction scores significantly once issue

Author

Antesh Singh

Language

EN