About this document
Understanding Emotional Labor in Sociology by thelamodamiss is a document available to read on EtoBox.
The article reviews the concept of emotional labor, introduced by Hochschild in 1983, which refers to the management of feelings by workers according to organizational rules. It highlights two main research streams: one focusing on interactive work and the other on individual emotion management, both of which contribute to sociological understandings of work and workers. The review emphasizes the implications of emotional labor for identity and psychological well-being, particularly in service-oriented jobs
- Author
- thelamodamiss
- Language
- EN