About this document
Interpersonal Conflict Resolution Guide by Tania cruz is a document available to read on EtoBox.
The document discusses a training session on interpersonal communication and conflict resolution at work. It includes an icebreaker activity to get participants communicating. The training covers what interpersonal communication is, the 5 stages of a conversation, types of conflicts and 5 strategies to deal with conflicts. It discusses types of disclaimers, conversational skills, and has practice sessions for participants to discuss scenarios. The training aims to help participants properly address conflict
- Author
- Tania cruz
- Language
- EN