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Call Centre Staff Performance Analysis by Daniel Johnson is a document available to read on EtoBox.

What is Call Centre Staff Performance Analysis about?

The document analyzes statistical data from two call centers regarding original staff and replacement staff. It finds that replacement staff had slightly higher median call times and number of complaints compared to original staff. Graphs and calculations of measures of central tendency, standard deviations, and proportions are provided to compare variables between the two staff groups. The analysis suggests replacement staff require more time on calls on average and this information could be useful for man

Author

Daniel Johnson

Language

EN