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How Gamification Can Influence the Web Design and the Customer to Use the E-banking Systems by Luís Filipe Rodrigues; Carlos J. Costa; Abílio Oliveira is a scholarly article available to read on EtoBox.

What is How Gamification Can Influence the Web Design and the Customer to Use the E-banking Systems about?

The gamification is growing in e-business and the banks are looking for new ways to get more customers on their websites. Therefore, it is important to study what are the most appreciated features of the website that could influence the behaviour of the customer to use an electronic banking system with game features. The gamified e-banking suggests that rich elements/features associated with the games could influence other variables and therefore increasing the client loyalty, to spend more time and increasing the transactions on the website. The aim of this study is to look into the influence of gamification in the e-banking system. Based on the research of 180 publications and 210 variables that could influence the intention to use a certain technology this study develops a theoretical model representing the gamification influence on ease of use, information, web pages characteristics, web design and on the intention to use an e-banking with game features. The results from an online survey of 219 e-banking customers show that the gamification had a positive impact on all variables; special has a medium positive influence in web design and information and a large positive influenc

Author

Luís Filipe Rodrigues; Carlos J. Costa; Abílio Oliveira

Publisher

ACM

Published

2014

Language

EN