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The case study discusses the outsourcing of janitorial services at Fatima Memorial Hospital (FMH) initiated by Dr. Zafar Iqbal Qureshi in December 2000 due to concerns over cleanliness and staff absenteeism. Despite initial cost savings, the quality of service declined, raising concerns among management and patients. FMH, a charitable trust hospital in Lahore, aims to provide quality healthcare and education to underprivileged communities, highlighting the challenges of maintaining service standards while i

Author

N G

Language

EN