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The Mahindra & Mahindra Kandivali Farm Equipment Plant case highlights the success of quality initiatives driven by employee involvement, continuous improvement, and structured communication. Challenges in implementing these initiatives in a unionized environment were addressed through strategic engagement and collaboration, transforming industrial relations from a confrontational to a participative model. M&M established robust systems for capturing employee voice, fostering a culture of trust and innovati

Author

kapish

Language

EN