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Virtual reference best practices : tailoring services to your library, None by Kern, M. Kathleen, None is a book available to read on EtoBox.

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1 online resource (viii, 148 pages) :, Includes bibliographical references and index, Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies, Print version record, Electronic reproduction. [S.l.] : HathiTrust Digital Library, Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002, digitized 2010

Author

Kern, M. Kathleen, None

Publisher

Chicago : American Library Association

Published

2009

Language

EN

ISBN

9781441619129

Subjects

Science, Computer Science, Reference