About this document
Cost of Quality Management Insights by KHURROTUL AINI is a document available to read on EtoBox.
The document discusses quality management and costs. It defines relevant quality costs, cost-of-quality reporting frameworks, examples of quality costs by category, purposes of COQ reports, report formats, cost-of-quality matrices, illustrations of COQ reports, the relationship between COQ and activity-based costing, internal and external non-financial quality indicators, and metrics for customer satisfaction.
- Author
- KHURROTUL AINI
- Language
- EN