About this document
Social Media by horlardymergy01 is a document available to read on EtoBox.
This study examines the impact of social media on customer satisfaction at G-Pinnacle Hotel in Ilorin, Nigeria, using a mixed-method approach that includes surveys and interviews with hotel guests. Findings indicate a positive correlation between active social media engagement and customer satisfaction, highlighting the importance of timely responses and engaging content. The research provides actionable recommendations for enhancing social media strategies to improve customer satisfaction and loyalty in th
- Author
- horlardymergy01
- Language
- EN