Can I read Thriving Under Fire : Turn Difficult Customers Into Business Success on EtoBox?

Thriving Under Fire : Turn Difficult Customers Into Business Success by John Faisandier is a book available to read on EtoBox.

What is Thriving Under Fire : Turn Difficult Customers Into Business Success about?

Angry and upset customers are a challenge to any business. They cause stress for staff and, if not handled well, customers will tell others about their negative experiences. This book provides practical solutions to help you respond effectively to difficult customers and remain relatively stress-free, while giving good service. Through the story of the likeable characters in Sophies Caf & Bar you will learn how to deal with the range of customers and emotions you are likely to encounter. You will discover how respond to upset customers engage with really angry people develop empathy keep yourself stress-free, no matter what happens think differently about challenging people improve all your relationships at work and at home

Author

John Faisandier

Publisher

Steele Roberts Aotearoa Publishers

Published

2009

Language

EN

ISBN

9781877448669

Subjects

Management, Business