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What is Understanding the 1-10-100 Rule in TQM about?
This document provides an overview of Total Quality Management (TQM) through several sections: definitions of quality and TQM, fundamental TQM concepts, the process approach, cost of quality analysis, seven quality control tools, waste elimination, and TQM models. The key aspects of TQM covered are customer focus, continuous improvement, and data-driven management through all business processes.
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- EN