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Total Quality Management Essentials by Cassy Millo is a document available to read on EtoBox.
What is Total Quality Management Essentials about?
Total Quality Management (TQM) aims to improve customer satisfaction and reduce costs through a company-wide focus on quality and continuous improvement. It involves integrating principles like customer focus, employee involvement, and continual efforts for improvement. The goal of TQM is to strengthen competitive advantage by adapting to market changes, increasing productivity, enhancing reputation, eliminating defects and waste, and improving profitability.
- Author
- Cassy Millo
- Language
- EN